Refund Policy

01Overview

Crimson Algo sells digital products and access — for example Journal Plus, TradingView indicators, Discord roles, Telegram access and downloadable files. Plans that give access for a period of time can be refunded within 14 days of payment. One-time purchases, such as downloadable files, cannot be refunded once they are paid for, except for the delivery and payment problems described below. Nothing in this policy limits any rights you have under applicable consumer protection law.

02When you can get a refund

• 14-day refund for time-based plans. If you paid for a plan that gives access for a period of time (for example 1, 3, 6 or 12 months of Crimson Trend, Crimson Reversal or Journal Plus), you can ask for a full refund within 14 days of the payment — even if the access has already been claimed. The access is removed when the refund is issued.
• Access cannot be delivered. Your payment was approved but we are unable to deliver the product you paid for (for example the product has been withdrawn), and we cannot fix this within a reasonable time after you report it.
• Duplicate payment. You paid more than once for the same order.
• Erroneous payment. You transferred the wrong amount (the excess is refunded), or paid for an order that was rejected, cancelled or expired and was never approved.
• Product discontinued. We discontinue a paid product during your access period without providing a reasonable alternative — we will refund the unused portion on a pro-rata basis.

03When refunds are not available

Except where required by law or listed above, we do not provide refunds:

• for one-time purchases — products you buy once and keep, such as the Ebook, the Trading Journal Excel Edition and other downloadable files;
• for a time-based plan when the request is made more than 14 days after the payment, including requests because of trading results, market conditions or a change of mind;
• where delivery failed because you supplied incorrect details (such as a wrong TradingView username) — in that case contact us and we will help correct the delivery;
• for unused time after the 14-day window, after you cancel, delete your account, or let access expire; or
• where access was suspended or terminated for a breach of our Terms of Service, including fraud or redistribution.

Benefits granted free of charge or through CID qualification (such as a free trial month) have no cash value and are not refundable.

04How to request a refund

1. Contact us through one of the channels on our contact page within 14 days of the payment.
2. Include your order reference (it starts with CA- and appears in your Transaction History), the email address of your account, the reason for the request, and the payment slip.
3. For a refund we will ask for the name of the bank account the payment came from. We will never ask for your online-banking password or a one-time code.

05Review and timeline

We aim to review requests within 7 business days and will tell you the outcome. If a refund is approved, we aim to send it within 14 business days of approval. Bank processing times are outside our control. Any related access is removed when a refund is issued.

06How refunds are paid

Payments are made by manual transfer (typically PromptPay), so refunds are also made manually: we return the funds by bank transfer or PromptPay to the account the original payment came from, in the original currency and amount (or the approved partial amount). We do not refund to a different person’s account. Fees charged by your bank are not covered.

07Questions

If something went wrong with a payment or delivery, please reach out through our contact page — most issues can be fixed without a refund.